Privacy Policy

Last Updated: 7 September 2026

Mablle Interiors (“Mablle”, “we”, “our”, or “us”) is an interior design studio based in Singapore. We are committed to protecting personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, protect, and retain personal data in connection with our interior design services, renovation projects, digital services, marketing activities, and customer interactions.

This Policy applies to our website at mablle.com, renovation calculator, mobile applications, customer portals, and project management platforms. It also applies to interactions through consultations, enquiry forms, telephone calls, emails, messaging services, social media, advertising lead forms, showroom visits, and offline events.

“Personal data” means information about an individual who can be identified from that information alone or together with other information to which we have or are likely to have access. Property information, design files, photographs, and project records may constitute personal data where they identify an individual or are linked to an identifiable individual.

The information we collect depends on how you interact with us and the services you request. The categories below do not mean that we collect every category from every individual.

1. Information We Collect

1.1 Information You Provide and Records Created During Our Services

Contact Information

We may collect your name, email address, telephone number, home or project address, and relevant billing or delivery details.

Property and Renovation Information

We may collect:

Property type, condition, floor area, room details, and measurements.
Floor plans, site photographs, and information about existing property conditions.
Renovation requirements, scope of work, design preferences, and functional requirements.
Project budgets, intended renovation dates, schedules, and completion requirements.
Information entered into our renovation calculator, consultation forms, design questionnaires, and onboarding forms.

Design Files and Commercial Records

Records associated with your project may include:

Design briefs, drawings, layouts, 3D models, renders, and other design files.
Material, finish, fixture, furniture, and product selections.
Specifications, design versions, revisions, and supporting documents.
Estimates, proposals, quotations, itemised cost breakdowns, and agreed budgets.
Contracts, changes to the scope of work, variation quotations, invoices, and payment administration records.
Payment confirmations, transaction references, receipts, and refund details where provided or generated in administering your project.

Project Management, Tracking, and Approvals

We may collect or create:

Project schedules, milestones, progress reports, and status updates.
Site-visit records, appointment details, and installation or delivery arrangements.
Site-access instructions provided for project execution.
Comments, instructions, design decisions, approvals, rejections, and change requests.
Dates, times, and user details associated with submissions, decisions, and approvals.
Photographs and videos documenting site conditions, work in progress, completed work, defects, and rectification.
Inspection records, completion acknowledgements, handover documents, and warranty or after-sales service records.

These records may be provided by you, created by our team, or supplied by project partners during service delivery.

Customer Accounts and Digital Platform Records

Where you use our applications, customer portals, or project management platforms, we may collect:

Account and profile information, customer and project identifiers, and account preferences.
Information used to register, authenticate, or administer your account.
Messages, comments, documents, and files submitted or exchanged through the platform.
Records of platform activity, including uploads, project updates, instructions, and approvals.
Communication and notification preferences.

Forms, Communications, and Feedback

We may collect information contained in:

Website enquiries, consultation bookings, and other submissions.
Emails, messaging conversations, telephone enquiry notes, and consultation notes.
Customer support requests, complaints, and correspondence.
Surveys, feedback, reviews, and testimonials.

1.2 Offline Events, Advertising Enquiries, and Referral Sources

We may collect information when you register for or attend exhibitions, roadshows, home fairs, showroom events, or other offline activities, or when you submit an enquiry through an advertisement or social media lead form.

Depending on the interaction, this may include contact details, property information, renovation requirements, budget, expected project timeline, registration or attendance details, and communication preferences.

We may maintain records of the source of an enquiry, the campaign or event associated with it, and any consent provided or withdrawn.

Where we receive personal data from an event organiser, referral partner, advertising platform, or another third party, we collect and use it only where the necessary consent or another basis permitted by applicable law exists.

1.3 Information Collected Automatically

When you access our website or use our digital services, we may collect technical and usage information, including:

IP address, browser type and version, device information, and operating system.
Pages or screens viewed, time spent, and navigation activity.
Referring websites, referral sources, and campaign identifiers.
Interactions with forms, buttons, links, and digital features.
Login, activity, and diagnostic records relevant to service operation and security.

Where advertising or measurement technologies are used, information collected may also include cookie identifiers, advertising or device identifiers, and conversion events such as enquiry submissions or consultation bookings.

1.4 Cookies and Similar Technologies

We use cookies for website functionality, remembering preferences, and analytics and performance measurement.

Where deployed, pixels, software development kits, and similar technologies may also support analytics, campaign attribution, advertising measurement, or advertising personalisation across our digital services.

Where these technologies collect, use, or disclose personal data, we will provide the relevant notification and obtain consent where required by applicable law.

You can manage cookies through your browser settings and, where available, the privacy controls provided by the relevant service. Restricting cookies or similar technologies may affect certain features. Browser cookie settings may not control every technology used within an application.

1.5 Information About Other Individuals

If you provide personal data about another person, such as a household member or authorised project contact, please ensure that you are authorised to provide it and that the person has been informed of the relevant purposes described in this Policy.

Please provide only information reasonably necessary for your enquiry or project.

2. How We Use Your Information

We collect, use, and disclose personal data for reasonable purposes connected with our services and interactions with you, with consent where required or as otherwise permitted by law.

2.1 Consultations and Service Delivery

We may use personal data to:

Respond to enquiries and provide requested information.
Arrange appointments, consultations, and site visits.
Understand your property, preferences, requirements, and budget.
Generate renovation estimates and prepare proposals and quotations.
Develop, present, and revise designs and specifications.
Plan and manage interior design and renovation projects.
Communicate with you throughout the project.

2.2 Customer Accounts and Project Execution

We may use personal data to:

Establish and administer customer accounts and platform access.
Store and organise project documents, communications, and design records.
Record and act on instructions, decisions, approvals, and change requests.
Coordinate contractors, suppliers, fabrication, deliveries, installation, and site access.
Monitor schedules, milestones, work progress, project costs, and variations.
Document inspections, defects, rectification, completion, and handover.
Provide warranty support, after-sales assistance, and dispute resolution.

Photographs and videos used to document or manage a project are distinct from materials used for public marketing or project showcases. Publicity uses are addressed in Section 8.

2.3 Business Administration

We may use personal data for appointment scheduling, invoicing, payment and refund administration, customer relationship management, internal record keeping, and the administration of contracts and customer support.

2.4 Enquiry Follow-up and Event Administration

We may use information collected through advertisements, referrals, and offline events to administer registrations, respond to requests, arrange consultations, and provide requested estimates or information.

Providing contact details for an enquiry or attending an event does not, by itself, constitute consent to unrelated or ongoing promotional communications.

2.5 Direct Marketing

Where you have consented, we may send offers, promotions, event invitations, and information about Mablle’s services through your selected channels, including email, telephone, SMS, or WhatsApp.

Optional marketing consent is separate from information reasonably required to respond to an enquiry or deliver a requested service. Declining or withdrawing optional marketing consent will not affect the delivery of services you have requested.

You may opt out using the instructions in our communications or by contacting hello@mablle.com.

For marketing communications to Singapore telephone numbers, we comply with applicable Do Not Call requirements, including registry checks where required, unless the necessary consent or an applicable exception or exemption exists.

2.6 Digital Service Improvement and Performance Marketing

We may use technical, usage, and campaign information to improve our website and digital services, understand how people interact with them, identify the source of enquiries, and measure advertising effectiveness.

Where we undertake personalised advertising or remarketing, and subject to applicable consent requirements, we may use relevant interaction data to display advertisements to people who have engaged with our website, applications, or campaigns.

Where customer-list matching or similar-audience advertising is used, and with the necessary consent, we may provide identifiers such as email addresses or telephone numbers to advertising platforms to match audiences, deliver relevant advertisements, exclude existing customers from campaigns, or identify audiences with similar characteristics. These identifiers may be provided in hashed form. Hashing does not necessarily make personal data anonymous.

2.7 Legal Compliance and Security

We may use personal data to detect misuse or unauthorised access, protect our systems and records, investigate complaints, resolve disputes, comply with legal or regulatory obligations, and protect the rights, safety, or property of Mablle, our customers, and other individuals where permitted by law.

3. Sharing of Information

We do not sell your personal data.

We disclose personal data only for the purposes described in this Policy, with the necessary consent or as otherwise permitted or required by law.

3.1 Project Delivery Partners

We may share relevant information with contractors, suppliers, vendors, carpenters, electricians, renovation teams, installers, logistics providers, photographers, stylists, and other partners involved in providing your services.

Depending on the recipient’s role, this may include:

Relevant customer contact details and project or delivery addresses.
Site-access and appointment arrangements.
Drawings, design files, measurements, and specifications.
Material and product selections.
Relevant quotations, work scopes, and schedules.
Project photographs, progress records, and defect information.
Instructions, decisions, and approvals required to perform the work.

We limit disclosure to what is reasonably necessary for the recipient’s role, such as preparing a quotation, fabricating an item, arranging delivery, performing installation, or resolving a defect.

3.2 Technology and Business Service Providers

We may share personal data with providers supporting our operations, including IT support, hosting, cloud storage, analytics, customer relationship management, project management software, communications, invoicing, payment administration, and customer support services.

3.3 Marketing and Event Service Providers

Where engaged, and subject to applicable consent requirements, we may share relevant lead information, registration details, campaign information, online identifiers, and conversion events with marketing agencies, event service providers, advertising platforms, and analytics providers.

Such disclosures support the relevant event, enquiry handling, campaign operation, advertising measurement, or audience activities described in Section 2.

Sharing information for project delivery does not, by itself, authorise a recipient to use that information for its own unrelated marketing.

3.4 Protection of Shared Information

We require partners receiving personal data from us to protect it and use it only for the intended, authorised purpose.

Where a service provider processes personal data on our behalf, we require it to act within the scope of that engagement and apply appropriate safeguards.

3.5 Legal Disclosures

We may disclose personal data where required by Singapore law or a lawful government request, or where otherwise permitted by law to protect rights, safety, or property, investigate misuse, or address legal claims.

4. Data Security

We maintain reasonable safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal, and similar risks.

Our safeguards include secure servers, encrypted communications, access restrictions, measures to prevent unauthorised disclosure, and regular security reviews.

Access to personal data is restricted according to relevant responsibilities and operational needs.

No method of internet transmission or electronic storage is completely secure. Where a personal data breach occurs, we will assess it and make notifications to the Personal Data Protection Commission and affected individuals where required by the PDPA.

5. Data Retention

We retain personal data only for as long as it remains necessary for the purposes for which it was collected, or for legal or business purposes.

Relevant considerations include:

Responding to enquiries and delivering requested services.
Administering active projects and customer accounts.
Providing warranty, rectification, and after-sales support.
Maintaining financial, contractual, and other required business records.
Resolving complaints, disputes, or legal claims.
Maintaining appropriate consent and opt-out records.

Different categories of information may require different retention periods.

When retention is no longer necessary, we securely delete or anonymise the information, or otherwise cease retaining it in a form that identifies an individual.

6. International Transfers

Our primary operations are in Singapore. However, personal data may be stored or processed outside Singapore where we use overseas service providers or systems, including cloud storage, hosting, analytics, communications, project management, or advertising services.

Where we transfer personal data outside Singapore, we take appropriate steps to ensure that it receives a standard of protection comparable to that required under the PDPA, in accordance with applicable transfer requirements.

7. Third-Party Websites and Services

Our website and digital services may contain links to, or integrations with, third-party websites and services.

Those third parties may collect or process information under their own privacy policies. We are not responsible for the content or independent privacy practices of external websites and services. We encourage you to review their policies before providing information.

This does not remove our responsibilities under the PDPA for personal data that we disclose to third parties.

8. Photography, Testimonials, and Project Showcases

We may collect project photographs and videos for operational purposes, including design planning, progress monitoring, quality checks, defect resolution, and handover.

With your explicit consent, we may also use project photographs or videos for:

Publication on our website or other customer-facing channels.
Marketing, advertising, and social media.
Awards submissions or editorial publications.

Where a proposed showcase includes your name, testimonial, identifiable likeness, or identifying property details, we will explain the intended use and obtain the necessary consent.

Consent to public marketing or a project showcase is separate from the use of photographs and records required to deliver and document your project.

You may withdraw your showcase or publicity consent by contacting us. We will explain the effect of withdrawal and cease the relevant future use or disclosure as required by law, including taking appropriate steps concerning material within our control. Withdrawal may not enable us to recall printed material already distributed or copies independently retained by third parties.

9. Consent, Access, Correction, and Policy Changes

9.1 Notification and Consent

We notify individuals of the purposes for collecting, using, or disclosing personal data on or before collection, or before a new use or disclosure, where required by the PDPA.

We may provide additional notices at particular collection points, including website forms, application onboarding, advertising lead forms, and event registrations. Those notices supplement this Policy.

Accessing our website, using our services, or acknowledging this Policy does not, by itself, constitute consent to optional marketing or every activity described in this Policy.

Where consent is not required because a legal exception or another basis under the PDPA applies, we will act within the conditions of that basis.

9.2 Withdrawal of Consent

You may withdraw consent to the collection, use, or disclosure of personal data by giving reasonable notice through the contact details in Section 10.

We will explain the likely consequences of withdrawal. Depending on the information and purpose concerned, withdrawal may affect our ability to continue a particular service.

We will cease the relevant collection, use, or disclosure after withdrawal takes effect, unless it is otherwise permitted or required by law. Withdrawal does not automatically require deletion of records that we must or may lawfully retain.

Marketing opt-outs may also be submitted through the unsubscribe or opt-out instructions in our communications. We will act on them within applicable legal timeframes.

9.3 Access and Correction

Subject to applicable legal exceptions, you may request:

Access to personal data in our possession or under our control.
Information about how that personal data has been used or disclosed during the year preceding your request.
Correction of an error or omission in your personal data.

We may request information reasonably necessary to verify your identity and understand your request.

We will respond in accordance with the PDPA. If we cannot respond to an access request within 30 days, we will inform you within that period of when we expect to respond. Where a reasonable access fee applies, we will inform you before proceeding.

Please notify us when relevant contact or project information changes so that our records can remain accurate.

9.4 Changes to This Policy

We may revise this Policy to reflect changes in our services, practices, or legal requirements. The current version will be published with its “Last Updated” date.

Publication of a revised Policy or continued use of our services does not, by itself, constitute consent to a new purpose. Where required by law, we will notify you and obtain consent before collecting, using, or disclosing personal data for that new purpose.

10. Contact Us

For questions, complaints, access or correction requests, or withdrawal of consent, please contact:

Mablle Interiors
Email: hello@mablle.com
Website: https://www.mablle.com
Address: 223 Syed Alwi Road, 2nd Floor, Singapore 207782

Please use the subject line “Personal Data Request” and indicate whether your message concerns access, correction, consent withdrawal, or another privacy matter. You may use this contact channel to request that your enquiry be directed to the person responsible for data protection at Mablle.